AI-Powered Collections

Collect Smarter with AI

Let AI handle the repetitive work, assist your collectors in real time, or run your entire collection operation on autopilot. You decide how much AI does — Catchpole adapts to your strategy.

See AI Collections in Action

Your Collection Strategy, Your Rules

Not every agency works the same way. Catchpole gives you three distinct modes so you can match the platform to how your team actually operates.

Fully Automated

AI handles end-to-end collection — outreach, follow-ups, payment negotiations, and escalation. Your team monitors results, not individual accounts.

Manual with AI Assist

Collectors stay in control while AI provides real-time suggestions, live call transcription, next-best-action prompts, and compliance checks.

Hybrid

Automate the early-stage, high-volume accounts and route complex or high-value claims to human collectors with full AI support.

What the AI Does

Purpose-built AI for debt collection — not a generic chatbot bolted on as an afterthought.

AI Call Bot

Automated outbound and inbound calls that negotiate payment plans, answer account questions, and escalate when needed — all in natural conversation.

Smart Chat Bot

Handles debtor inquiries via your payment portal — account lookups, payment arrangements, and dispute routing without human intervention.

Live Transcription

Real-time call transcription with AI-generated summaries, action items, and compliance flags so collectors never miss a detail.

Campaign Automation

AI sequences multi-channel outreach — SMS, email, calls, letters — with intelligent timing and channel selection based on debtor behavior.

Next-Best-Action

AI analyzes account history and suggests the optimal next step for each claim — call, send a letter, offer a payment plan, or escalate.

Predictive Analytics

Scores accounts by likelihood to pay, identifies optimal contact windows, and prioritizes your team's effort where it matters most.

AI That Stays Compliant

Every AI action in Catchpole is built with compliance guardrails. The AI doesn't freelance — it follows the rules you set and the regulations that apply.

FDCPA & Reg F Guardrails

Contact frequency limits, time-of-day restrictions, and required disclosures are enforced automatically.

Full Audit Trail

Every AI decision is logged — what it said, why, and what rules applied. Complete transparency for audits.

You Set the Boundaries

Configure what the AI can and can't do — payment plan limits, escalation thresholds, and approved messaging.

How AI Helps Your Collectors

AI doesn't replace your team — it makes them faster, more informed, and more effective.

Collection agent using AI-assisted tools at their desk

Less Admin, More Collecting

AI handles data entry, call notes, follow-up scheduling, and status updates so collectors focus on conversations.

Prioritized Work Queues

Collectors see the right accounts at the right time, ranked by recovery probability and urgency.

Real-Time Call Coaching

Live transcription with suggested responses, compliance alerts, and debtor sentiment analysis during calls.

Instant Account Context

AI surfaces the full account story before a collector picks up the phone — payment history, prior contacts, and recommended approach.

Easy Migration

Already using another platform?

Switch to Catchpole in days with zero downtime and a dedicated migration specialist.

Get the Free Collection Growth Kit

The Debt Collection Software Buyer's Checklist
5 Signs You've Outgrown Your Collection Platform
3-day email mini-course on improving collection rates

See What AI Can Do for Your Collections

Book a demo and we'll walk you through the AI features with your real-world scenarios — fully automated, collector-assisted, or hybrid.

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