Aging Reports

Aging reports show how your claim portfolio breaks down by time past due. This is essential for prioritizing collection efforts, reporting to clients, and understanding portfolio health.

Aging Buckets

Claims are grouped into standard aging buckets:

• Current — not yet past due
• 1-30 days — recently past due
• 31-60 days — moderately aged
• 61-90 days — significantly aged
• 91-120 days — seriously delinquent
• 120+ days — severely aged

Report Contents

For each aging bucket, the report shows:

• Number of claims in the bucket
• Total balance for the bucket
• Percentage of portfolio by count and amount
• Average balance per claim

Using Aging Reports

Navigate to Analytics > Aging Reports (accessible from the Compliance section):

1. Select a date range or point-in-time
2. Filter by claim group, campaign, or collector
3. View the aging breakdown
4. Export to CSV for client reporting

Why Aging Matters

• Collection priority — newer debts are typically easier to collect
• Client reporting — most clients require monthly aging reports
• Performance tracking — monitor how quickly your team works accounts
• Write-off decisions — identify accounts that may need to be written off
• Compliance — some regulations reference debt age