Team & Administration
Manage users, roles, permissions, and organization settings.
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Documentation
Administrator Guide
Complete administrator guide for managing Catchpole platform settings, users, and system configuration.
Read more →Aging Reports
Track claim aging with bucketed reports showing balances by days past due.
Read more →AI Collections Suite
AI-powered features including call coaching, smart queue insights, next-best-action, campaign optimization, and chat bot.
Read more →Bulk Import Wizard
Guided wizard for importing large claim portfolios with validation, mapping, and error handling.
Read more →Campaign Builder
Design and automate multi-channel collection campaigns with customizable steps and AI optimization.
Read more →Claims Management
Manage all debt claims with filtering, assignment, grouping, and detailed claim tracking.
Read more →Client Integration Guide
Complete guide for clients integrating with Catchpole's API and platform for seamless debt collection operations.
Read more →Collection Scoring
AI-driven scoring system that grades accounts by collectability to prioritize your team's effort.
Read more →Collector Dashboard
Dedicated collector workspace with customer queue, action buttons, AI coaching, and phone integration.
Read more →Collector Guide
Complete collector guide for using Catchpole's debt collection platform effectively and efficiently while maintaining compliance.
Read more →FDCPA/TCPA Contact Rules
Configure and enforce FDCPA and TCPA contact frequency limits, time restrictions, and compliance rules.
Read more →Credit Bureau Reporting
Generate Metro2 format credit bureau reports for Equifax, Experian, and TransUnion.
Read more →Customer 360 View
Complete customer profile with claims, payments, timeline, disputes, documents, and AI recommendations.
Read more →Customer Portal Guide
Guide for customers using Catchpole's self-service portal to manage their accounts, make payments, and communicate with collection agencies.
Read more →Dashboard
Real-time overview of your collections operation with key metrics, analytics, and campaign tracking.
Read more →Dispute Management
Track and manage debt validation disputes with automated compliance deadlines and status tracking.
Read more →Document Management
Upload, organize, and manage collection-related documents with full audit trail.
Read more →Frequently Asked Questions
Comprehensive FAQ covering common questions about Catchpole's debt collection platform, features, and best practices.
Read more →Legal & Bankruptcy Tracking
Track bankruptcy filings, legal holds, and court proceedings with automated collection safeguards.
Read more →Manager Guide
Comprehensive manager guide for overseeing collection operations, team management, and performance optimization in Catchpole.
Read more →Notification Center
Centralized notification system for payments, compliance alerts, and team activity.
Read more →Payment Plan Proposals
Create and manage structured payment plans with installment tracking and automated follow-up.
Read more →Customer Payment Portal
Branded self-service portal where debtors can look up accounts, make payments, and set up payment plans 24/7.
Read more →Promise-to-Pay Tracking
Record, track, and follow up on debtor payment promises with automatic broken promise detection.
Read more →Quick Start Guide
Get started with Catchpole quickly and efficiently with our step-by-step quick start guide.
Read more →Reporting & Analytics
Comprehensive reporting suite with performance metrics, collection trends, and exportable reports.
Read more →Skip Tracing
Locate debtors with outdated or missing contact information using integrated skip tracing tools.
Read more →Smart Work Queue
AI-prioritized work queue that surfaces the highest-value accounts at the optimal time.
Read more →Template Builder
Create and manage reusable message templates for letters, emails, and SMS with dynamic variables.
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