Smart Work Queue

The Smart Queue replaces manual account lists with an AI-prioritized work queue. Every collector sees the right accounts in the right order — maximizing recovery per hour worked.

AI Queue Insights

The insights panel at the top shows real-time AI predictions:

• Payment likelihood — accounts showing increased payment probability
• Default risk — accounts predicted to default soon
• Best contact window — optimal times to reach your top accounts

Queue Table

Each account in the queue shows:

• Rank — priority position based on scoring
• Customer / Claim — debtor name and claim reference
• Score — collection score grade and number
• AI Propensity to Pay — predicted payment likelihood percentage
• Balance — outstanding amount
• Days Past Due — aging in days
• Last Contact — when and how last contacted
• Priority — numerical priority score

Click Work Account to open the account in the collector workflow.

Grade Distribution

Visual breakdown of accounts by grade (A through F) so you can see your portfolio quality at a glance.

Average Priority Score

The overall priority score across your queue, weighted by score, aging, contact history, and balance.

Filtering

Narrow your queue with filters:

• Grade — show only A, B, C, D, or F accounts
• Min Balance — set a minimum balance threshold
• Max Days Since Contact — focus on accounts not recently contacted

How Priority is Calculated

The priority score combines:

1. Collection score — the account’s grade and raw score
2. Aging — older debts may need attention
3. Contact recency — accounts not recently contacted get a boost
4. Balance — higher balances may be prioritized
5. AI prediction — propensity-to-pay factors in