Customer Payment Portal

The Payment Portal is a branded, self-service website where debtors can look up their accounts, make payments, and set up payment plans — 24/7, no collector needed.

How It Works

Each organization gets a unique portal URL based on their portal slug (e.g., pay.catchpole.io/your-company). Debtors access it through links in letters, emails, or SMS.

Account Lookup

Debtors identify themselves in two ways:

By Claim ID (Recommended)

• Enter their 8-character Claim ID
• Optionally provide last name for verification

By Personal Details (Alternative)

• Last name
• Last 4 digits of SSN
• Zip code

Portal Features

View Account Details

Once identified, debtors can see:

• Outstanding balance
• Payment history
• Claim details

Make a Payment

• Enter payment amount (full or partial)
• Pay securely via the integrated payment processor
• Receive instant confirmation

Set Up a Payment Plan

• Choose installment amount and frequency
• Review the calculated schedule
• Accept and begin payments

AI Payment Assistant

A floating chat bot provides instant help:

• Answer account balance questions
• Explain payment options
• Guide through payment plan setup
• Available 24/7

Branding

The portal displays your organization’s:

• Company name and initials/logo
• Custom portal slug
• Organization display name

Configuration

Set up your portal in Settings:

• Portal slug — your unique URL identifier
• Organization display name — shown to debtors
• Payment processor — PaymentVision integration settings

Benefits

• 24/7 collection — capture payments while your office is closed
• Lower cost per dollar — self-service reduces collector workload
• Better debtor experience — convenient, no awkward phone calls
• Instant processing — payments update your system in real time