Skip Tracing

Skip tracing results with contact information lookup

When a debtor’s contact information is outdated, missing, or incorrect, skip tracing helps you find current details. Catchpole integrates skip tracing tools directly into your workflow.

What Skip Tracing Finds

Current phone numbers — landline and mobile
Email addresses — personal and work
Physical addresses — current and recent
Employment information — employer and work phone
Relatives/Associates — alternative contacts

How to Use

Navigate to Skip Tracing
Select customers who need updated contact information
Run the skip trace
Review results and update customer records
Updated information flows into your collection workflow

When to Skip Trace

Returned mail — letters come back undeliverable
Disconnected phones — all phone numbers on file are invalid
No response — debtor hasn’t responded to any outreach channel
New accounts — verify contact info on newly imported claims

Batch Processing

Run skip traces in bulk:

Select multiple customers at once
Process entire claim groups
Results are automatically matched to customer records
Review and approve updates before they’re applied

Cost Management

Skip traces have per-lookup costs. Manage spending with:

Prioritize by balance — trace high-value accounts first
Set monthly budgets
Review hit rates to optimize your spending