Notification Center

The Notification Center keeps you informed about important events across your collections operation. Payments received, compliance deadlines approaching, team activity — it all shows up here.

Notification Types

• Payment received — when a debtor makes a payment
• Promise broken — when a promise-to-pay date passes without payment
• Compliance alert — approaching deadlines or regulatory events
• Dispute filed — when a new dispute is created
• Assignment — when claims are assigned or reassigned
• Campaign events — campaign milestones and completions
• System alerts — import completions, errors, or warnings

Viewing Notifications

Navigate to Notifications to see all your notifications:

• Unread notifications are highlighted
• Click a notification to see details and navigate to the related item
• Mark as read individually or in bulk
• Filter by notification type

Notification Preferences

Configure which notifications you receive and how:

• In-app — notifications appear in the Notification Center
• Email — receive email alerts for critical events
• Frequency — immediate, daily digest, or weekly summary

Role-Based Notifications

Different roles receive different notifications:

• Owners/Admins — all system-wide notifications
• Managers — team performance and escalation alerts
• Collectors — payment and assignment notifications for their accounts
• Clients — read-only status updates