Legal & Bankruptcy Tracking

When a debtor files for bankruptcy or a claim enters legal proceedings, specific rules apply. Catchpole’s Legal Proceedings module ensures compliance by automatically enforcing legal holds and tracking case progress.

Legal Holds

When a legal hold is placed on a claim:

• All collection activity stops immediately
• The claim is flagged across the system
• Collectors see a clear “Legal Hold” indicator
• Campaign steps are automatically skipped for this claim

Bankruptcy Tracking

Track bankruptcy cases with:

• Case Number — court case reference
• Filing Date — when bankruptcy was filed
• Type — Chapter 7, Chapter 13, etc.
• Court — jurisdiction information
• Status — Filed, Confirmed, Discharged, Dismissed
• Attorney — debtor’s legal representation

Creating a Legal Proceeding

1. Navigate to Legal Proceedings or open a customer’s detail view
2. Click New Legal Proceeding
3. Select the claim and proceeding type
4. Enter case details, dates, and court information
5. The system automatically applies the legal hold

Proceeding Types

• Bankruptcy — Chapter 7, 11, or 13 filings
• Litigation — active lawsuits
• Judgment — court judgments
• Garnishment — wage or bank garnishments

Compliance Safeguards

• Legal holds are enforced system-wide — no accidental contacts
• Campaign automation respects legal holds
• Clear visual indicators on all affected claims
• Full audit trail of legal status changes