Payment Plan Proposals

Payment plans let debtors pay off their balance in structured installments. Catchpole manages the full lifecycle — proposal, acceptance, tracking, and follow-up on missed payments.

Creating a Payment Plan

From a customer’s detail view or the collector dashboard:

1. Click Payment Plan or Create Plan
2. Configure:
   • Total amount — the balance to be paid
   • Number of installments — how many payments
   • Frequency — weekly, bi-weekly, or monthly
   • Start date — when the first payment is due
   • Payment method — how payments will be made
3. Review the calculated schedule
4. Submit the proposal

Payment Plan Proposals Dashboard

Navigate to Payment Proposals to see all proposals:

• Proposed — sent to debtor, awaiting acceptance
• Accepted — debtor agreed, payments in progress
• Completed — all installments paid
• Defaulted — debtor missed payments
• Cancelled — plan was cancelled

Installment Tracking

Once a plan is active:

• Each installment has a due date and amount
• Payments are automatically matched to installments
• Missed installments trigger notifications
• The system tracks overall plan progress

Self-Service Plans

Debtors can set up payment plans through the Customer Payment Portal without needing to speak to a collector.

Best Practices

• Offer realistic installment amounts based on the debtor’s history
• Start with shorter plans (3-6 months) for better completion rates
• Follow up on the first missed payment immediately
• Use the AI Recommended Action panel for plan suggestions